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Virtual Primary Care Forum

The Genie is out of the Bottle - Redesigning Primary Care in a Post Covid World

The virtual forum featured  two sessions. The first session will involve national speakers who provided a broad perspective about the  COVID-19 experience – the evolving impact on primary care and  the changes necessitated  by the pandemic.  The second session included  panel members who represent local payor organizations. They responded to the information presented by the national speakers and gave a local perspective on how payors view, and are planning to  address, primary care as  a vital component of our health care system in the wake of the COVID-19 crisis. How will they  partner in the efforts to  strengthen investments in primary care?   

Critical Questions for the forum discussion included:
  • How has primary care faired during Covid-19? What are the long-term implications?
  • What are the lessons learned for  building  a sustainable primary care system?
  • What is the additional capacity needed in primary care?  What changes are necessary across the system to strengthen practices, especially to enhance  providers’ ability to manage in times of crisis?
  • How can we scale and sustain best practices and successful innovations shaped during the crisis?

Stream The Sessions Below or Download the full video file here.

Session 1: Keynote Speakers

Art Jones, MD of Health Management Associates

Jack Westfall, MD from The Robert Graham Center

Session 2: Delaware Payor Panel

Kevin O'Hara, Director , Provider Relations & Services at Highmark BC/BS

Kevin Leonard, Manager of Value-Based Contracting Programs at AmeriHealth Caritas Delaware

Laura Reich, D.O., Market Medical Executive at Cigna and

Sascha Brown, Director of Network Management at Aetna.

Download the slide deck by clicking the image below.
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“Thank you for hosting the panel and for the providers that have taken care of us during the pandemic.”
“I appreciate the different perspectives given tonight. I strongly feel that a reasonable and meaningful capitation needs to be paid for primary practices that provide appointment access, portal/electronic access, variable appointment types, refill management, and longitudinal care including reviewing patient results comprehensively.”
“Our leadership team at Westside Family Healthcare is actively discussing these topics. This was incredibly timely and helpful in working with our partners in Delaware as we look to serve our communities and meet their needs. Thank you for an excellent discussion!”
“Excellent speakers for the first part of the program providing a snapshot of where the nation has been successful with primary care and telemedicine, good discussion of opportunities that could be captured with correct planning and engagement, and an eye-opening discussion by the payers on the values and upcoming plans for their company.”